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Sweat in the City

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Case_Study_SITC.pdf

Sweat in the City (SitC) was an innovation research project to help to find out why 16- 24 year old women are half as active as men of the same age. With the help of a feminine brand, celebrity ambassadors and a chance to discover a ‘fitter and healthier you’, over 2000 young women across London were recruited and provided with a three-month free and mentored gym membership.

Overview

Sweat in the City was an innovation research project to find out why 16- 24 year old women are half as active as men of the same age.

Project detailsProject duration: 29 September 2008 - 21 December 2008
Organisation: 
Women's Sport and Fitness Foundation
Project name: 
Sweat in the City
AudienceAll women
Age group: 
16 - 24
Innovation
Innovation SitC incorporated elements designed to specifically appeal to young women and counter-act the barriers to participation. Removing the practical barriers of cost and inconvenience was the first step. Aspirational brand and tone SitC was designed to be lively, positive and easy to identify with. The association with the iconic Sex in the City was crucial. Many gyms were over-subscribed within days. The tone used in communication was feminine, young and friendly. The women felt the programme was designed with them in mind. Social and supportive Working out in a gym can be a lonely and daunting task, but the combined effects of online networking, special group sessions and a named mentor ensured that participants felt part of a team. Advice was provided on the website for people new to the gym making no assumptions about previous knowledge or experience. A warm welcome and high quality customer care The first visit – needs to exceed expectations as just walking through the door can be a daunting experience. A useful and timely induction – often inductions can feel rushed, or assume knowledge, and core confidence can be lost. Can be the difference between coming back or not. Friendly and available staff – on reception or instructors, staff should be friendly, professional and not intimidating.
Recruitment and promotion
Recruitment and promotion All the promotion was aimed at driving 16-24 year old women to the SitC website (www.sitc.co.uk) where the women would register for the membership places. Two ambassadors were recruited, Jessica Taylor and Carly Zucker, to help promote SitC. They were both similar age to the target women, plus they live healthy and active lives, making them good role models. Through Jessica and Carly considerable media coverage was generated, both traditional and innovative. Coverage included London radio and in national and regional newspapers (e.g. The Sun, Metro and The Evening Standard), as well as within online blogs (e.g. Daily Candy). A Facebook profile was created and, there was advertising in Bebo. a media messaging company (Blik) was also employed to promote the programme through young people’s mobile phones. Leaflets were created for partners, local authorities, School Sport Co-ordinators and the leisure centres to distribute to their audiences.
Location
Local
How was your project delivered?Gym-based/ aerobics
Funding
National Lottery Community Investment Fund
Partnership
Fitness Industry Association
Results
Lessons: 
Becoming – and staying – active A week after SitC finished, nine in ten participants said they intended to stay active (86%). Crucially, six months on, 72% were more active. Shaping up and improving fitness levels “I am really upping the amount I work out and the levels I do each time. Exciting stuff! I think my stomach feels flatter, and my thighs seem more toned but maybe its just an effect of being more positive about my body image” Increasing body confidence As the charts demonstrate, participant’s body image improved and their self-consciousness decreased markedly. Often women reject exercise because of body confidence – SitC proved that if provided with the encouragement to start, then being active can be an aid to confidence. Healthy choices Being active fostered other behaviours – choosing to walk to school or work or taking the stairs or even giving up smoking. Some physical benefits were a surprise to the women – increased co-ordination for example. The feel-good factor Despite motivations to join SitC being broadly physical, most participants discovered the benefits were in the mind rather than the body. Nearly nine in ten (88%) agreed that ‘SitC reminded me how good it feels to be active’. Willingness to try new things The opportunity to try new activities in SitC was useful in removing prejudices. The number of women confident about attending an aerobics class, or using machine in the gym, trebled from the beginning of the programme to the end.
Evaluation: 
Lessons learnt? Ensure all leisure centre/gyms have signed up to the programme well in advance so that staff can receive adequate training prior to the women coming through the door. If the programme was to run again, oversubscribe the free spaces. If a gym offered 10 places 20 would be given away but the first 10 to take up the induction would receive the free place. Ensure better monitoring systems are put in place to capture information about attendance and retention. Monitoring and evaluation As part of the registration process, participants completed an online questionnaire to establish a benchmark for their participation behaviour, attitudes towards exercise, their bodies and confidence levels. Immediately after the programme finished the participants were emailed again and asked to complete a post programme questionnaire. They were asked the same questions as previously, as well as additional questions about how they found the programme, frequency of attendance, staff, facilities and the support they received. A further six months later they were re-contacted and asked to complete a questionnaire about their present activity levels. In addition to the quantitative data collected, three focus groups were held with a sample of participants on the programme. These focus groups enabled us to obtain a deeper understanding of the barriers that this age group face when considering activity, as well as more about their motivators and drivers.
Themes

Rebranding and revisioning sport, confidence and self esteem issues, and growing and sustaining participation

Key links: 
Sweatinthecity
Fitness Industry Association
[email protected]
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